TECHNICAL HELP
Before you send us a message, please review our Technical Help information below. If none of the options below solves or answers your issue, it may be covered in our Frequently Asked Questions, so check there as well.
Below are come issues that may prevent you from logging in or viewing an issue. Please try the below solutions before contact us. It will help us a great deal and we can continue to focus on putting out great content.
CLEAR YOUR BROWSER CACHE
Clearing your browser's cache takes care of 90% of all issues. Your local browser will hold old, outdated files, which could hinder you from logging in, viewing issues, or seeing pages how they are meant to be seen. We are constantly updating the site to improve it and keep it up to date, so files change often.
HOW DO I CLEAR MY BROWSER CACHE?
Glad you asked. Below are links to videos and instructions on how to clear browser cache on certain devices and browsers.
USE GOOGLE CHROME WHENEVER POSSIBLE
Chrome is the best browser to view an Easryiders issue. The site is tested extensively in Chrome, so please try Chrome if you have any issues in other browsers. If you notice problems in a different browser, please let us know, and we'll sick our bug team on it.
HOW DO I VIEW A DIGITAL ISSUE?
Once logged in, you can click on the Easyriders Digital selection in the main menu, then select the issue you would like to view.
AN ISSUE IS LOADING SLOW
There's a lot of content within the issue, so depending on how fast your internet connection is, it may take a few minutes to load all the pages. So be patient if you're on a slower device or have a bad signal on your phone.
HOW DO I CHANGE MY EMAIL OR PASSWORD
To update your profile information, click on My Account in the main menu. Once you're on the My Account page, click on Account Details. Once on the Account Details page, you can then update your information.
HOW DO I CANCEL MY SUBSCRIPTION
If you wish to cancel your subscription, use our Cancel Subscription form. Once the form is submitted, we will cancel your membership, and a notification will be emailed to you. You'll have access to Easyriders Digital until the end of your subscription term. CLICK HERE to submit a subscription cancellation.
STILL HAVING ISSUES?
If you are still have trouble after trying the above solutions, please use our contact form by CLICKING HERE and we'll help you get through everything.