RETURN REQUEST

Here are the types of photos we need, depending on the issue:

• Print placement issues: Lay the product flat and take a photo where the entire product is visible, clearly showing the print placement. It’s helpful to include a measuring tool (like a ruler or measuring tape) in the photo to show the placement of the print relative to the width or height of the product.
• Print quality issues: Take a well-lit photo of the affected area, ensuring the print details are clearly visible.
• Damaged products (e.g., mugs, frames) or product defects (e.g., holes, stains): Include a photo of the damaged or defective part along with at least part of the product’s design to help us identify the item.
• Orders with multiple identical products in different sizes: Make sure the photo shows the size tags along with the affected products.
• Incorrect product received: Include a photo of the product along with the packing slip visible in the same image.
• Size discrepancies:
  • If the size tag shows a different size than what was ordered, please submit a photo of the product with the size tag visible.
  • If the size tag shows the correct size but the product dimensions are off, include photos of the product with a measuring tool, following the measuring guidelines in the Size guide section found on the product page in our Product catalog.